Customer-oriented collection service

The goal of our customer-oriented collection services is to accelerate cash flow and improve customer experience. We also offer our customers, if necessary, recovery of movable goods within the scope of the Consumer Protection Act and the Hire-Purchase Act.

Collection services
  • Voluntary collection

    We always, in principle, seek a solution to a debtor customer’s situation by means of voluntary collection, thus avoiding the costs and inconvenience that arise to the debtor customer from collection through legal measures.

    Collection of consumer receivables by individual means

    Working life today is changing, which is reflected particularly in discontinuous careers. The change means that it is increasingly difficult for consumers to predict their ability to pay, which might result in new and unexpected situations, such as unpaid bills.

    We believe that debt collection companies, for their part, should bear some of the responsibility for ensuring that new financial circumstances do not result in personal misfortune. We view debt collection primarily as actively helping people to arrange payments and, where appropriate, to create the necessary flexibility.

    PAYMENT DEMAND BY LETTER

    We initiate consumer receivable collection measures by sending a written payment demand in which we always first and foremost encourage the debtor customer to pay their invoice. We also offer the debtor an opportunity to agree on handling payment in several instalments, if the payment of the debt all at once is not possible. 

     

    PERSONAL DISCUSSIONS

    We are pathfinders in Finland in the field of collection carried out by telephone. The effectiveness of our collection services is largely based precisely on the fact that we focus on personal discussions with debtor customers, thus enabling us to influence payment behaviour considerably. The discretion and mediation of our skilled and experienced personnel also play a key role in the overall success of collection.

    At best, discussions with the debtor customers are an effective way for us to accelerate our clients’ cash flow at as early a stage as possible. Our customer service staff will negotiate with debtor customers at the various stages of collection and irrespective of the size of the receivable. 

    TEXT MESSAGE REMINDERS

    We also use SMS text messages to enhance the collection process. We may, for example, remind a debtor customer of a previously agreed payment plan on the due date of the payment. Text message reminders are a great way to increase the success of collection, and they are also a good way to reach debtor customers who may not have the opportunity to discuss the case on the phone.

    COLLECTION OF BUSINESS RECEIVABLES WHILE RESPECTING CUSTOMER RELATIONSHIPS

    Our goal is always to handle the collection process as flexibly and effectively as possible for all of the parties involved. It is of paramount importance to us that we are able to treat our clients’ customers in a manner that also promotes the continuation of the customer relationship after collection ends.

    BILL OF EXCHANGE RECEIVABLE

    Our guiding principle is to treat our clients’ customers as fairly as possible. We always try to contact the debtor company before the publication of an unaccepted bill of exchange (tratta), because we want to help the debtor company avoid the credit report entry arising from the publication of the unaccepted bill of exchange. At the same time, we aim to promote the success of collection even after the due date of the bill of exchange.

    In practice, we use bills of exchange in the collection of business receivables mainly with respect to companies whose receivable is relatively small and which do not have any previous payment default entries in their credit record.

    In other cases, and particularly in the case of large receivables, we begin the collection process by contacting the debtor customers by telephone and agreeing with them possible further measures.

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  • Collection by legal measures as part of effective collection solutions

    As a new age collection company, we always aim to actively help the debtor customer instead of simply implementing routine actions. If, however, despite our efforts, the debtor customer does not pay the receivable or agree with us a payment plan during voluntary collection, we may transfer the case to collection through legal measures.

    ENFORCEMENT COLLECTION OF UNDISPUTED RECEIVABLES

    In its simplest form, collection through legal measures takes place in cases where the receivable is clear and undisputed. For these receivables, we may seek a District Court decision, namely a default judgment, on the client’s behalf through a summary application for a summons. On obtaining the default judgment, we deliver it to the district enforcement authority of the debtor's place of domicile for the collection of the debt with interest and expenses. The enforcement collection procedure is continued until the receivable is completely recovered or until the debt can no longer be collected due to time limits specified in the Enforcement Act.

    COLLECTION THROUGH LEGAL MEASURES OF DISPUTED RECEIVABLES

    If the amount or justifications of a receivable are the subject of dispute between our client and its customer, we handle the matter as a disputed case. We accordingly without exception ask the client’s consent to legal measures before continuing the collection process.

    SELECTION OF MOST EFFECTIVE FURTHER MEASURES

    As we want to offer our clients the collection solutions best suited to their field of business and situation, we always agree with the client on a case by case basis about proceeding with collection through legal measures and the necessary details. To ensure success, we may continue collection through other legal measures, such as threat of bankruptcy, filing a claim in bankruptcy, bankruptcy collection and various collateral arrangements.

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  • With post-collection, we prevent the expiry of the receivable

    With us, collection does not end in situations where a debtor customer, at the end of collection through legal measures, has been declared insolvent (i.e. without means) and receivables have to be written off as credit losses. The best possible collection result requires long-term work, and in such cases we transfer the receivables to post-collection. Post-collection may also arise if a debtor customer for one reason or another has not been contacted at all during the usual collection process.

    Or collection advisers monitor the debtor customer’s financial situation and ensure that the receivable does not expire. By using a decision obtained though legal measures sufficiently often in enforcement, we ensure that the judgment remains valid throughout the entire post-collection period. If we observe an improvement in the customer’s ability to pay, we relaunch the collection process. We use post-collection means primarily in collection by letter and enforcement.

    WE MONITOR YOU INTERESTS DURING DEBT ADJUSTMENT AND ADMINISTRATION PROCEDURES

    A company in payment difficulties may end up in administration and a private individual in debt restructuring. In both cases, OK Perintä serves by representing its client’s interests. If necessary, we give written statements to the District Court on our client’s behalf.

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Collection services of the new age

As the world is changing and new payment methods are introduced, it is important that also the collection services are renewed. The collection companies have however failed to inform the people about how today’s collection services work. There is still a general view on collection companies as cruel and cynical, which is a challenge for the whole field.

We think that the best way to enlighten the people is to openly show the benefits of a collection company of the new era. In our case it’s all about actively helping and finding solutions for financial difficulties as well as creating the necessary flexibility.  

We have noticed that when our collection services completely focus on helping our debtor customers solving their problems, there are increased opportunities for a successful collection. In this way the collection company of the new era accelerates the cash flow and improves the customer experience at the same time.

We at OK Perintä decided to replace the traditional straightforward execution with a more dynamic collection process. In addition to the best possible collections results our dynamic services also enable competitive pricing.

We strive to find an individual and flexible solution for the customer’s situation.

We seek from the District Court a judgment on payment liability on the client’s behalf.

We monitor the client’s interest by preventing claims from expiring.

Let’s update your company’s collection process to the modern age.

In our online service, you can take our customer-oriented collection service into use right away.


“Our operations are solution-based, we treat our customers well, and information flows smoothly.”

Anna Hillman, KONE Hissit Oy

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