OK Advice

ok advice


What is OK Advice?

You can reach our customer service representatives via OK Advice to discuss a way of settling your debt that suits you personally so that you can avoid a potentially bad credit record. For us, collection is first and foremost about finding solutions. Please don’t hesitate to get in touch with us if you have received an invoice from us and you don’t know what to do.


How do I use OK Advice?

You can contact our customer service representatives in several ways. You can call us at normal call rates or text us a call-back request and we will call you back. Or you can email us or complete the contact form at the bottom of this page. You can also reach us on Facebook, using the chat function on our homepage or via the MyOK service.

Customer Service

Our service advisors help you mo–thu 8–18 and fri 8–17.

Consumer customers:
030 10 5620

Business customers:
030 603 5800


The chat on our website and My OK is open during weekdays 8-16.


Send your name and case number via text message to the number:



We aim to answer your message as quickly as possible. Please remember to mention your case number.


MyOK enables you to pay your debt easily and safely using your own online banking credentials. You can also propose a suitable payment arrangement and edit your details. Sign into the service using the information in the letter.