Frequently asked questions

Collection costs

I disagree about the debt. What should I do?

If you have received from us an incorrect payment reminder or payment demand or you disagree with the creditor about the debt’s eligibility for collection, then make a claim, i.e. complaint, on the matter without delay. We recommend that you always make a complaint in writing, so that all significant factors are clearly highlighted. 

Please provide, with as much detail as possible, any information concerning the matter as well as your own view on the matter. Also remember to mention the case number provided in the letter we sent to you. Please note that the complaint must reach us no later than the due date of the letter we sent to you. 

You may send a written complaint by either post or email: in some matters, you may also send a complaint in the My OK service. You will find our email address in the collection letter. 

OK Perintä Oy
P.O. Box 442
FI-65101 Vaasa