Maintenance break in the online services on Sunday the 26th of March 2023 between 12 pm–2 pm: Please note that we are doing maintenance in our service environment on Sunday the 26th of March 2023 between 12 pm–2 pm. During this time our online services (,, are temporary out of service. We are sorry for any inconvenience.
Frequently asked questions

Collection costs

Voluntary collection

The first stage of collection involves so-called voluntary collection. In practice, this means that your unpaid invoice is transferred to us for collection and we send you the first payment demand. If you are not able to pay your debt all at once, you can always negotiate with us the payment of the debt. If necessary, we can agree to move the date of payment or divide the payment into a number of instalments. Please remember, however, to contact us before the due date of our letter. If you pay your debt during voluntary collection, you avoid a possible payment default entry. 

You can manage your debt matters and make repayments at any time via the My OK service