Frequently asked questions

Collection costs

Voluntary collection

The first stage of collection involves so-called voluntary collection. In practice, this means that your unpaid invoice is transferred to us for collection and we send you the first payment demand. If you are not able to pay your debt all at once, you can always negotiate with us the payment of the debt. If necessary, we can agree to move the date of payment or divide the payment into a number of instalments. Please remember, however, to contact us before the due date of our letter. If you pay your debt during voluntary collection, you avoid a possible payment default entry. 

You can manage your debt matters and make repayments at any time via the My OK service