Frequently asked questions

Collection costs

I have sent you an email. How soon can I expect an answer?

We will answer your message in 3–5 working days. If you wish to discuss the case, we are here to help, and calling us will not cost more than a normal phone call. If the matter is urgent, your invoice is falling due for payment or possibly already overdue, we kindly ask you to contact us on tel. 030 10 5620 (Mon-Thu 8–18 and Fri 9–17). In this way, you will receive an answer immediately. 

Remember that you can manage your debt matters and make repayments at any time via the My OK service.