The advance call is an effective and customer-friendly service whereby OK Perintä’s service advisors remind your customers when a bill is overdue and has not been paid before the actual payment reminder phase begins. We motivate customers to pay their bills on time by contacting them personally.
Recover your receivables in a faster, more customer-oriented way
The advance call is an additional service that has proven to be an effective way of reaching out to customers and obtaining a promise that they will pay. Incoming payments are transferred to the client’s account.
It is important for the company’s reputation that it looks after its customers as well as possible. The advance call can save customer relationships of any duration if the customer feels that the company really cares about them. Sometimes, the original bill may have been lost along the way, or something about it may be unclear. In such cases, a reminder call may be able to resolve the problem before the debt collection phase.
As part of the advance call service, we also check the customer’s contact details automatically. If the bill is a consumer receivable and the customer has a reliable phone number, we generally send a text message.
Advance calls are useful in the following situations:
- Ambiguities related to the bill
- Changes of address and bills lost for other reasons
- Customer relationship management
The number of call attempts is defined during the deployment phase, once the customer base and credit-granting policy have been analysed. If no payment is received after the customer has been contacted, the debt collection process continues.