Customer service

Any changes in the penalty rate interest can affect the total amount of your debt. Please log in to the My OK- service or contact our customer service to verify the up-to-date balance of your debt.

If there is a payment default entry in your credit information, this may adversely affect your attempts to obtain a credit card, receive a loan and pay for purchases by invoice or instalments. Many landlords also check an applicant’s credit information before renting out an apartment. A payment default entry will not in itself prevent you, for example, obtaining some service, but some operators will require an advance payment from individuals who have a payment default entry in their credit information. If you have any questions about your own situation, please contact our Customer Service team. We want to help all of our customers to find a solution that suits their situation, and avoid a payment default entry.

If we have already filed an application for summons and the district court has commenced proceedings, the options available to you will be decided on a case-by-case basis. If you still have the possibility to repay the debt in full or even in part, please contact us as a matter of urgency. This way, we can decide together what our options are in this case.

We understand that it’s not always possible to pay the invoice we sent you in one go. You can make a payment plan that suits you best in the My OK service. You can find your My OK credentials in the letter we sent you. In some cases, it is not possible to create a payment plan directly via the online service. Our customer service is happy to give you more information.

The price of a payment plan is €20.00–50.00, depending on the amount of debt and the number of instalments. An exception to this are directly distrainable receivables, because for them, the price of the payment plan service is always €20.00, regardless of the amount of the debt. It is also worth considering that expenses and the interest on arrears, which are calculated until the entire debt has been paid off, increase the debt and have an impact on the number of instalments and their amounts. In practice, the sooner the whole sum is paid off, the lower the expenses and interest.