Customer service
We promise that we will always help you to arrange payments and create the necessary flexibility. We believe that there is always a solution that allows us to move forward with our lives. High-quality debt collection with a human touch is a matter of pride for us
Have you received a letter from us?
In My OK service you can begin servicing your debt easily and securely. The service supports online payments as well as mobile devices.
Sign in to the My OK service using the details in the letter, and you can begin servicing your debt easily and securely.
Phone service
Customer service for consumers:
For businesses: 030 603 5800
OK Laskutuspalvelu
We are open Mon–Thu 8 am–6 pm and Fri 8 am–5 pm
Frequently asked questions
If we have already filed an application for summons and the district court has commenced proceedings, the options available to you will be decided on a case-by-case basis. If you still have the possibility to repay the debt in full or even in part, please contact us as a matter of urgency. This way, we can decide together what our options are in this case.
The price of a payment plan is €20.00–50.00, depending on the amount of debt and the number of instalments. An exception to this are directly distrainable receivables, because for them, the price of the payment plan service is always €20.00, regardless of the amount of the debt. It is also worth considering that expenses and the interest on arrears, which are calculated until the entire debt has been paid off, increase the debt and have an impact on the number of instalments and their amounts. In practice, the sooner the whole sum is paid off, the lower the expenses and interest.
During voluntary collection, you have the chance to repay your debt without the threat of a bad credit record. If you do not repay your debt during voluntary collection despite a demand for payment, the case will enter legal collection. Legal collection means that we will file an application for summons and ask a district court to make a decision regarding your case, which will add legal fees to your debt. The district court will send you a service of summons.
Once you have received the service of summons, you still have 14 days to repay the debt in full. Otherwise, the district court will make a decision regarding the case. The district court’s decision will result in a bad credit record in your credit rating, which will make it harder for you to rent a dwelling, get a loan or even get a job. Potential consequences include distraint and garnishment.
Services for clients
OK Online
- Online service for small billers and entrepreneurs
- Weekly settlements, debt collection reports
- Corporate credit rating reports
- Help and support for creditors
We help people move on with their lives