Frequently asked questions

Collection costs

What might the overall impact be of a payment default entry in my credit information?

If there is a payment default entry in your credit information, this may adversely affect your attempts to obtain a credit card, receive a loan and pay for purchases by invoice or instalments. Many landlords also check an applicant’s credit information before renting out an apartment. A payment default entry will not in itself prevent you, for example, obtaining some service, but some operators will require an advance payment from individuals who have a payment default entry in their credit information.

If you have any questions about your own situation, please contact our Customer Service team. We want to help all of our customers to find a solution that suits their situation, and avoid a payment default entry.