Voluntary collection

We always, in principle, seek a solution to a debtor customer’s situation by means of voluntary collection, thus avoiding the costs and inconvenience that arise to the debtor customer from collection through legal measures.

COLLECTION OF CONSUMER RECEIVABLES BY INDIVIDUAL MEANS

Working life today is changing, which is reflected particularly in discontinuous careers. The change means that it is increasingly difficult for consumers to predict their ability to pay, which might result in new and unexpected situations, such as unpaid bills.

We believe that debt collection companies, for their part, should bear some of the responsibility for ensuring that new financial circumstances do not result in personal misfortune. We view debt collection primarily as actively helping people to arrange payments and, where appropriate, to create the necessary flexibility.

PAYMENT DEMAND BY LETTER

We initiate consumer receivable collection measures by sending a written payment demand in which we always first and foremost encourage the debtor customer to pay their invoice. We also offer the debtor an opportunity to agree on handling payment in several instalments, if the payment of the debt all at once is not possible. 

 

PERSONAL DISCUSSIONS

We are pathfinders in Finland in the field of collection carried out by telephone. The effectiveness of our collection services is largely based precisely on the fact that we focus on personal discussions with debtor customers, thus enabling us to influence payment behaviour considerably. The discretion and mediation of our skilled and experienced personnel also play a key role in the overall success of collection.

At best, discussions with the debtor customers are an effective way for us to accelerate our clients’ cash flow at as early a stage as possible. Our customer service staff will negotiate with debtor customers at the various stages of collection and irrespective of the size of the receivable. 

TEXT MESSAGE REMINDERS

We also use SMS text messages to enhance the collection process. We may, for example, remind a debtor customer of a previously agreed payment plan on the due date of the payment. Text message reminders are a great way to increase the success of collection, and they are also a good way to reach debtor customers who may not have the opportunity to discuss the case on the phone.

COLLECTION OF BUSINESS RECEIVABLES WHILE RESPECTING CUSTOMER RELATIONSHIPS

Our goal is always to handle the collection process as flexibly and effectively as possible for all of the parties involved. It is of paramount importance to us that we are able to treat our clients’ customers in a manner that also promotes the continuation of the customer relationship after collection ends.

BILL OF EXCHANGE RECEIVABLE

Our guiding principle is to treat our clients’ customers as fairly as possible. We always try to contact the debtor company before the publication of an unaccepted bill of exchange (tratta), because we want to help the debtor company avoid the credit report entry arising from the publication of the unaccepted bill of exchange. At the same time, we aim to promote the success of collection even after the due date of the bill of exchange.

In practice, we use bills of exchange in the collection of business receivables mainly with respect to companies whose receivable is relatively small and which do not have any previous payment default entries in their credit record.

In other cases, and particularly in the case of large receivables, we begin the collection process by contacting the debtor customers by telephone and agreeing with them possible further measures.

Voluntary collection is a part of our comprehensive and dynamic collection process. Read more about our customer-oriented collection services.

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“Toiminta on ratkaisulähtöistä, asiakkaitamme kohdellaan hyvin, työkalut ovat tehokkaita ja tiedonkulku toimii.”

Anna Hillman, KONE Hissit Oy

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