Frequently asked questions

Collection costs

Payment reminder

If an invoice has not been paid by the due date, we must send a payment reminder before the invoice can proceed to collection. Usually, the creditor sends a reminder letter, reminding the debtor about the debt. The payment reminder may also require a reminder fee, which for private individuals is no more than EUR 5 per reminder. We will also send reminder letters in some cases on behalf of the original creditor, if this has been so agreed. If you receive a payment reminder from us, this does not yet mean that the case has advanced to collection.