OK Payment Plan
What is an OK Payment Plan?
We understand that it’s not always possible to pay the invoice we sent you in one go. As our customer, you have access to our payment plan service, which enables you to make an agreement with us to repay your debt in instalments. The number of instalments the invoice can be split into depends on the total amount, to some extent.
How do I use the payment plan service?
The easiest way is to sign into MyOK and create a payment plan that suits the debt. You can find your MyOK credentials in the letter we sent you.
Please note that the payment plan must always be created before the original due date on the invoice sent by us. In some cases, it is not possible to create a payment plan directly via the online service. In this case, our customer service will provide you with further instructions.
The price of the payment plan service depends on the amount of debt and the number of instalments. An exception to this are directly distrainable receivables, because for them, the price of the payment plan service is always €20.00, regardless of the amount of the debt.
It is also worth considering that expenses and the interest on arrears, which are calculated until the entire debt has been paid off, increase the debt and have an impact on the number of instalments and their amounts. In practice, the sooner the whole sum is paid off, the lower the expenses and interest.
|Principal||Payment plan fee|
|Up to 100 €
(or max 4 instalments)
Over 100€ - up to 1000 €
|Over 1000 €
(and more than 4 instalments)
What happens if the payment plan is not realised?
If you have agreed to a payment plan with us, it is important that you make your payments accordingly. Otherwise, we will be forced to demand that the entire amount is paid in one lump sum.
That’s why it is important that you contact us if it looks like you won’t be able to adhere to the agreed payment plan for some reason. This way, we can decide together on the best way to move forward. You can find our contact details here.