Maintenance break in the online services on Sunday the 26th of March 2023 between 12 pm–2 pm: Please note that we are doing maintenance in our service environment on Sunday the 26th of March 2023 between 12 pm–2 pm. During this time our online services (,, are temporary out of service. We are sorry for any inconvenience.
Frequently asked questions

Collection costs

Collection by legal measures

If a debt is not paid during voluntary collection, so-called collection through legal measures begins. In that case, we send a summons application to the District Court and request a judgment on the debtor’s liability to pay. District Court proceedings also give rise to additional costs. 

After the District Court accepts a case for consideration, you receive a notification. The District Court will issue a debt judgment in the case at the earliest 14 days after this notification. As a result of the debt judgment issued by the District Court, you will receive a payment default entry in your credit information, which might adversely affect your opportunities to obtain rental accommodation, a credit card, a loan or even employment. A further consequence of the judgment might be collection of the debt by the enforcement authorities. 

Please note that taxes, health centre fees, day-care fees and certain insurance payments, for example, are exceptional cases, because they are directly enforceable. In the case of these debts, there is no need for a separate District Court judgment; they can be transferred after voluntary collection directly to enforcement, if the debts are still unpaid.