Frequently asked questions

Collection costs

I already made a complaint before the collection letter. What should I do?

If you have made a complaint to the original invoicer before you received the letter from us, please contact our Customer Service team without delay in order to clarify the matter. It seems to be the case that information about your complaint has not reached us.

We recommend that you also send a written complaint to us; this will enable us to clarify the matter later easily and quickly. Also remember to mention the case number provided in the letter we sent to you.  Please note that the complaint must reach us no later than the due date of the letter we sent to you.

You may send a written complaint by either post or email: In some matters, you may also send a complaint in the My OK service. You will find our email address in the collection letter.

OK Perintä Oy
P.O. Box 442
FI-65101 Vaasa