Frequently asked questions

Collection costs

There is an error in the collection letter I received. What should I do?

If there is an error in a payment reminder or payment demand we sent to you, you can either make a claim, i.e. written complaint, about this or get in touch with our Customer Service team We recommend that you always make a complaint in writing, so that all significant factors are highlighted.

Please provide, with as much detail as possible, any information concerning the matter as well as your own view on the matter. Remember to mention the case number provided in the letter we sent to you. Please note that the complaint must reach us no later than the due date of the letter we sent to you. You may send a written complaint by either post or email: in some matters, you may also send a written complaint, i.e. claim, in the My OK service. You will find our email address in the collection letter.

OK Perintä Oy
P.O. Box 442
FI-65101 Vaasa