Maintenance break in the online services on Sunday the 26th of March 2023 between 12 pm–2 pm: Please note that we are doing maintenance in our service environment on Sunday the 26th of March 2023 between 12 pm–2 pm. During this time our online services (,, are temporary out of service. We are sorry for any inconvenience.
Frequently asked questions

Collection costs

What does legal collection mean?

During voluntary collection, you have the chance to repay your debt without the threat of a bad credit record. If you do not repay your debt during voluntary collection despite a demand for payment, the case will enter legal collection. Legal collection means that we will file an application for summons and ask a district court to make a decision regarding your case, which will add legal fees to your debt. The district court will send you a service of summons.

Once you have received the service of summons, you still have 14 days to repay the debt in full. Otherwise, the district court will make a decision regarding the case. The district court’s decision will result in a bad credit record in your credit rating, which will make it harder for you to rent a dwelling, get a loan or even get a job. Potential consequences include distraint and garnishment.